This article is a placeholder. Real content lands in the P1 content pass.
Refund eligibility by payment rail
Each store / payment provider has its own refund policy. AnzanPro honours those policies and does not impose additional restrictions.
| Where you bought | Refund window | Process |
|---|---|---|
| Google Play | 48 hours from purchase (Google's "auto-refund" window); longer windows by request | Play Store → Order history → Request refund |
| Apple App Store | Within 90 days, via reportaproblem.apple.com | Apple decides; we honour their decision |
| Cashfree (web, India) | 7 days for a first purchase if no usage; case-by-case after | Contact support |
| Stripe (web, international) | 14 days for a first purchase if no usage; case-by-case after | Contact support |
After a refund is approved
Your subscription is marked refunded, your access reverts to free-tier immediately, and your child's practice/progress data follows the same 90-day preservation window as a normal cancellation. Re-subscribe later and it all comes back.
Disputes
If you believe a refund was wrongly declined, email support with your order ID. We'll review and either issue a manual goodwill refund or explain why the original decision stands.
Still need help?
Contact support